Refund policy

Last Updated: March 2026

At Hager Worldwide, we want you to be satisfied with your purchase. Please refer to our policy for questions related to returns and refunds.

Returns

Due to the hygienic nature of oral care products, only unopened and unused products may be returned.

Return requests must be made within 30 days of delivery.

To initiate a return, please contact our customer service team with your order number. Contact information is below.

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and we will work to resolve the issue.

Customers may be responsible for return shipping costs unless the return is due to an error on our part.

For return requests, please contact:

Hager customer service at customerservice@hagerworldwide.com or 828-624-3301. Office hours are M-F 8:30am-5pm EST.